Finance, Executive, Government - ANZ Boss Acknowledges Faults
ANZ's chief executive spelled out for a parliamentary committee in Canberra the steps the bank has taken since a series of scandals were revealed by the Royal Commission of inquiry.
Shayne Elliott told the committee that ANZ had dismissed some 200 staff in relation to misconduct, including a handful of ANZ senior executives. The bank has also reported about 80 individual financial advisors to the regulator for misconduct.
But Mr. Elliot says the buck stops with him and took responsibility.
"It is completely unacceptable that we have caused financial harm and emotional stress to our customers. As CEO since 2016, I'm ultimately accountable for this," Mr Elliott said. "I understand that you, and the community, will want to know who has been, and who will be, held accountable for the bank's failings.
"In the past, ANZ has not focused sufficiently on formally holding executives to account for failures that harm customers," he continued. "Where there have been consequences, they have often involved pay cuts and people leaving the bank."
Hundreds of thousands of ANZ customers were overcharged in various capacities, such as being dealt an incorrect fee. Many still need to be refunded. ANZ has put together a specialist team of 165 staff dedicated to speeding up the rate that those customers are refunded.